Help with Address, Route, and Map Problems in GPS Devices and Apps

Frustrated by missing/wrong locations and directions in GPS devices and apps? The problem is in the mapping information used by the devices/apps. That information comes from the private sector (e.g., Google, Apple), not from the GPS satellites.

GPS satellites are simply beacons, like lighthouses, that devices use to calculate their own latitude and longitude. The satellites do not transmit any mapping information.

The U.S. government cannot correct mapping errors in consumer devices/apps, but the following links will help you report them to the responsible parties.

Get help with a mapping problem that...

If you experience a sudden loss of GPS signals or other unusual behavior, please report it to the authorities using our GPS Service Outages & Status Reports page. Go there

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