How to Fix or Report a Map/Route Problem Affecting Your Own GPS Device
Follow these instructions if you have a problem caused by map/route errors in your own GPS device. For example:
- Your device is missing a location, street, etc.
- Your device shows the wrong address for a location
- You cannot navigate properly to a specific location
- Your device suggests taking closed exits, non-existent roads, or other bad routes
If your problem doesn't quite fit this description, return to the main Address, Route, and Map Problems page. Go there
1 Update your device
Make sure your device has the latest version of its navigation software and map data. Your specific problem may have been reported and fixed already.
If you use a dedicated GPS device, such as a car navigation system, you may need to manually download and install the latest map update from its manufacturer. The download may be free or involve a fee; consult your device manual or manufacturer for specific details.
2 Submit a correction through your device
Many navigation devices and apps, such as those from Apple and Google, let you report a problem from within the device/app. The device then sends your correction wirelessly or uses your computer's Internet connection to submit it to the manufacturer.
Check the menus and documentation for your device/app to see if it offers this feature.
3 Submit a correction online
Even if the previous steps correct the problem in your device, others may still experience it in their devices.
Visit the following websites to report the map/route error to other companies and organizations that maintain digital maps. To reach the most GPS users, we recommend reporting the same problem at each of these websites.
Tele Atlas Map Insight
Corrects devices by TomTom, Apple, etc.
NAVTEQ Map Reporter
Corrects devices by Garmin, Nokia, etc.
Google Maps: Report a problem or fix the map
Corrects the popular mobile app
Corrects MapQuest and other services
The websites above are not run by the government and may require registration and/or browser plug-ins. We list them for information only and do not endorse any non-governmental products, services, or views.
4 Wait patiently
After you submit your correction, it may take weeks or months for each map provider to verify it and issue a map update.
Once an update is issued, you should see it immediately if you use a mobile app or online map.
However, if you use a dedicated GPS device, you may need to manually download the update to see the change. The download may be free or involve a fee; consult your device manual or manufacturer for specific details. Likewise, other people may not see the change until they update their devices.
Please understand that the government cannot correct map/route errors in consumer devices. The government's GPS satellites are simply beacons, like lighthouses, that devices use to calculate their own latitude and longitude. Learn how GPS works
Maps & Routes
The private sector is responsible for maintaining the map and route data in GPS devices/apps. For further help with maps, devices, and apps, please contact the companies that produce them.