How to Report a Mapping Problem Affecting GPS Devices, Apps, and Maps

icon of a map with waypoint marker

Follow these instructions if you have a problem caused by a mapping error in most GPS devices/apps and online maps. For example:

If your problem doesn't quite fit this description, return to the main Address, Route, and Map Problems page. Go there

1 Submit a correction online

Visit the following websites to report the mapping error directly to the companies and organizations that maintain digital maps. To reach the most GPS users, we recommend reporting the same problem at each of these websites.

The websites above are not run by the government and may require registration and/or browser plug-ins. We list them for information only and do not endorse any non-governmental products, services, or views.

2 Wait patiently

After you submit your problem report, it may take weeks or months for each map provider to verify it and issue a mapping software update.

Once an update is issued, users of mobile apps and online maps will see it immediately.

However, people with dedicated GPS devices, such as car navigation systems, will have to download the update to see the change. Unfortunately, most people do not update their devices regularly.

3 Understand

Please understand that the U.S. government cannot correct mapping errors in consumer devices and apps. The government's GPS satellites are simply beacons, like lighthouses, that devices use to calculate their own latitude and longitude. The satellites do not transmit any mapping information. Learn how GPS works

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GPS
(Government)
+
Map
MAPS
(Private Sector)
=
3D navigation app
NAVIGATION

The private sector is responsible for maintaining the mapping information in consumer devices/apps and online maps. For further help with devices, apps, and maps, please contact the companies that produce them.

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