How to Report a Map/Route Problem Affecting Many GPS Devices and Maps
Follow these instructions if you have a problem caused by a map/route error in other people's GPS devices/apps and online maps. For example:
- Your address, street name, etc., is wrong/missing
- Drivers can't navigate properly to your location
- Other people's deliveries arrive at your location
- GPS devices send drivers through your property, back roads, etc.
If your problem doesn't quite fit this description, return to the main Address, Route, and Map Problems page. Go there
1 Submit a correction online
Visit the following websites to report the map/route error directly to the companies and organizations that maintain digital maps. To reach the most GPS users, we recommend reporting the same problem at each of these websites.
Tele Atlas Map Insight
Corrects devices by TomTom, Apple, etc.
NAVTEQ Map Reporter
Corrects devices by Garmin, Nokia, etc.
Google Maps: Report a problem or fix the map
Corrects the popular mobile app
Corrects MapQuest and other services
The websites above are not run by the government and may require registration and/or browser plug-ins. We list them for information only and do not endorse any non-governmental products, services, or views.
2 Wait patiently
After you submit your problem report, it may take weeks or months for each map provider to verify it and issue a map update.
Once an update is issued, users of mobile apps and online maps will see it immediately.
However, people with dedicated GPS devices, such as car navigation systems, will have to download the update to see the change. Unfortunately, most people do not update their devices regularly.
Please understand that the government cannot correct map/route errors in consumer devices. The government's GPS satellites are simply beacons, like lighthouses, that devices use to calculate their own latitude and longitude. Learn how GPS works
Maps & Routes
The private sector is responsible for maintaining the map and route data in GPS devices/apps. For further help with maps, devices, and apps, please contact the companies that produce them.