How to Report Residential Truck Traffic Due to Improper Route Suggestions
Follow these instructions if you suspect GPS devices/apps are improperly routing commercial truck traffic through your residential community. If your problem doesn't quite fit this description, return to the main Address, Route, and Map Problems page. Go there
Consumer GPS devices/apps generally do not warn drivers of restricted roads, low bridges, or other information relevant to commercial motor vehicles. Many truck drivers are unaware of this, resulting in illegal residential traffic, bridge strikes, and other problems.
The Federal Motor Carrier Safety Administration (FMCSA) is reaching out to the commercial truck and bus industries, driver training school associations, and state and local partners to encourage appropriate navigation system selection and use in trucks and buses. Learn more
1 Report violations
If your neighborhood has posted restrictions on commercial truck traffic, you may report violations to your local transportation authority or to FMCSA (1-888-368-7238). Be prepared to provide a license plate number and company name for each incident. The maximum federal penalty for failing to comply with a posted route restriction is $11,000 for a company, $2,750 for a driver.
To request a new through truck restriction in your neighborhood, please contact your local transportation authority.
2 Report the problem to device/map providers
Visit the following websites to ask the makers of GPS devices/apps and online maps to clearly label the restricted routes in your neighborhood. To reach the most GPS users, we recommend reporting the same problem at each of these websites.
Tele Atlas Map Insight
Corrects devices by TomTom, Apple, etc.
NAVTEQ Map Reporter
Corrects devices by Garmin, Nokia, etc.
Google Maps: Report a problem or fix the map
Corrects the popular mobile app
Corrects MapQuest and other services
The websites above are not run by the government and may require registration and/or browser plug-ins. We list them for information only and do not endorse any non-governmental products, services, or views.
3 Wait patiently
After you submit your problem report, it may take weeks or months for each map provider to verify it and issue a map update.
Once an update is issued, users of mobile apps and online maps will see it immediately.
However, people with dedicated GPS devices, such as car navigation systems, will have to download the update to see the change. Unfortunately, most people do not update their devices regularly.
Please understand that the government cannot correct map/route errors in consumer devices. The government's GPS satellites are simply beacons, like lighthouses, that devices use to calculate their own latitude and longitude. Learn how GPS works
Maps & Routes
The private sector is responsible for maintaining the map and route data in GPS devices/apps. For further help with maps, devices, and apps, please contact the companies that produce them.